Reputation Management
We monitor the online image of our clients and address potential problems by engaging with concerned customers.
Recent studies have estimated that as many as 67% of consumers have consulted online reviews to determine the quality of a business. Monitoring and responding to online reviews on Yelp, Google, Facebook, etc. gives insight into client’s strenghts and weaknesses, raises the quality of client’s customer service efforts, and incentivizes reviewers to raise a negative review score and/or speak highly of the business on additional online platforms.